[She nods and glowers at the paper. She hates these number ratings.] I've done my best to be honest about this. Anyplace here where I've had to rate something as less than satisfactory, those things have been mostly my doing, and I've said so. All issues with communication, all setbacks -- they're things to work on, but I feel like before this report existed we sort of addressed a lot those things ourselves.

[Stopping on 'How much do you believe your Inmate trusts you?' she frowns and moves on to another question she's had trouble with.]

The report also suggests setting a goal for each month. Something we can both accomplish together.